1. Introduction

ELIXAR IV Therapy respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal data provided through our website, contact forms, WhatsApp communication and related online services.

This website is available at elixar-iv.com.

2. Data Controller

The data controller responsible for the processing of personal data collected through this website is:

[Legal company name]

[Registered address]

[Contact email]

If you have any questions about this Privacy Policy or how your personal data is processed, please contact us using the email address above.

3. Personal Data We Collect

When you use our website, submit a contact form, click a WhatsApp link or communicate with us, we may collect the following personal data:

• Name
• Phone number
• Preferred service or treatment request
• Information you voluntarily include in your message
• Website usage and technical information, such as device type, browser type, pages visited and interaction data

We do not ask you to provide sensitive medical information through the website form. If medical information is required to provide a service, it will be requested only when necessary and handled with appropriate confidentiality measures.

4. Purpose of Processing

We process your personal data for the following purposes:

• To respond to your enquiry
• To contact you regarding IV therapy services
• To arrange an appointment or consultation
• To provide customer support
• To improve our website, communication and user experience
• To analyse website performance and conversion activity
• To comply with applicable legal obligations

5. Legal Basis for Processing

We process your personal data only when there is a valid legal basis under applicable data protection law.

Depending on the context, the legal basis may include your consent, our legitimate interest in responding to your enquiry, steps taken before entering into a service agreement, performance of a requested service, or compliance with legal obligations.

6. Data Retention

We keep your personal data only for as long as necessary to respond to your request, provide the service, manage our relationship with you or comply with applicable legal obligations.

If you submit an enquiry but do not become a client, we will not keep your data longer than necessary for communication and follow-up purposes.

7. Who We Share Your Data With

We may share your personal data only when necessary with:

• Authorised ELIXAR team members
• Medical professionals involved in providing the service
• Technical service providers that help us operate the website, forms, analytics or communication tools
• Public authorities, where required by law

We do not sell your personal data.

8. International Data Transfers

Some service providers used to operate this website, communication tools, analytics or conversion tracking may process data outside the European Economic Area.Where personal data is transferred internationally, we aim to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

9. Your Rights

Under applicable data protection law, you may have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain types of processing
• Request data portability
• Withdraw your consent where processing is based on consent

To exercise your rights, please contact us at:

[Contact email]

You also have the right to lodge a complaint with the Spanish Data Protection Agency if you believe your personal data has not been processed lawfully.

10. WhatsApp Communication

If you contact us through WhatsApp, we may process the information you provide in order to respond to your enquiry, arrange an appointment, provide information about our services and manage communication with you.WhatsApp communication may also be subject to WhatsApp’s own privacy practices. We recommend reviewing WhatsApp’s privacy information if you use this communication channel.

11. Website Analytics and Conversion Tools

We may use analytics, tracking and conversion tools to understand how visitors use our website, improve user experience, measure marketing performance and support communication with potential clients.These tools may collect technical and usage information, such as device type, browser type, pages visited, approximate location, interaction events and referral source.Where required by law, non-essential cookies or similar technologies will be used only with your consent.

12. Cookies

This website may use cookies and similar technologies to make the website work properly, improve performance, analyse traffic and support conversion tracking.For more information about the cookies we use and how you can manage your preferences, please see our Cookie Policy.

13. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.

15. Contact

If you have any questions about this Privacy Policy or how your personal data is processed, please contact us at:

[Contact email]